Shipping policy

Shipping Policy

Shipping Locations and Rates

Red Pen Relics currently ships within the United States. Available shipping services and charges are displayed at checkout based on your order and delivery address.

Free standard shipping is available on eligible orders of $70 or more after discounts, excluding taxes and shipping. Paid shipping upgrades are not included unless expressly stated.

Order Processing

In-stock orders are generally prepared and shipped within 3–5 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays.

Processing time is separate from carrier transit time. Selecting Priority Mail does not shorten processing time.

Any different processing timeframe for a preorder or special item will be stated in its listing. If we cannot ship within the stated timeframe, we will contact you with a revised estimate and the option to accept the delay or cancel for a refund of the unshipped order.

Delivery Estimates and Tracking

We currently offer USPS Ground Advantage and USPS Priority Mail. Delivery dates shown at checkout are estimates, not guarantees.

Weather, carrier disruptions, holiday volume, and other circumstances may affect delivery. We cannot guarantee arrival by a particular date.

Tracking information will be provided when your shipping label is created. A label-created notification does not necessarily mean the carrier has received the package. Please allow time for the first carrier scan.

Holiday Orders

Please order early and allow extra time during the holiday season. Any holiday ordering deadlines we publish are recommendations, not delivery guarantees.

If you need an order by a particular date, please contact us before purchasing to discuss available options.

Shipping Addresses and Order Changes

Please review your delivery address carefully before completing your purchase, including apartment or unit numbers.

Contact us immediately if you notice an error. We will try to accommodate changes before shipment, but changes are not guaranteed. Once an order has shipped, we generally cannot change its destination.

If a package is returned because of an incorrect or incomplete address supplied at checkout, refusal, or failure to collect it, additional postage may be required to resend it. If you request a refund instead, we will inspect the returned items and process any eligible refund under our Return Policy. Original postage is generally nonrefundable in these circumstances.

If the address error was ours, we will cover the cost of correcting it.

Delayed or Missing Packages

If tracking stops updating or your order has not arrived, contact us through our Contact page with your order number. We will help investigate with the carrier and review the appropriate next steps.

A delayed tracking update alone does not confirm that a package is lost. Please retain relevant information and cooperate with any carrier search or claim.

If a shipment is confirmed lost, we will arrange an appropriate replacement or refund. You will not be required to resolve a carrier claim on your own.

Packages Marked Delivered

If tracking shows delivery but you cannot locate your package, check your mailbox, parcel locker, household members, building office, and nearby delivery locations. Contact your local post office and notify us promptly.

A delivered scan does not automatically establish what happened to a missing package. We review these reports individually and may request carrier confirmation or other supporting information. Refunds and replacements are not automatic.

Damaged or Incorrect Orders

Please contact us promptly if an order arrives damaged or contains an incorrect item. Include your order number and clear photos of the item, shipping packaging, and shipping label.

Keep the item and packaging until we provide instructions, as they may be needed for inspection or a carrier claim. Please do not return or discard them before contacting us.

For confirmed shipping damage or an error on our part, we will arrange an appropriate replacement or refund and cover any required return postage.