Refund policy

Returns and Refunds

Each relic is packed with care. If there’s a problem with your order, please contact us through our Contact page with your order number before sending anything back.

Returns

Return requests must be submitted within 14 days of delivery. Items must be unused, unaltered, and in their original condition. Stickers must remain unapplied. For change-of-mind returns, protective film on acrylic items must remain intact.

Once your return is approved, please mail it within 14 days using the instructions we provide. Customers are responsible for change-of-mind return postage. Original shipping charges are nonrefundable unless the return is due to our error or a confirmed defect.

Please package returns securely. We recommend tracked shipping and keeping your receipt.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and report any problems promptly. Include your order number and clear photographs of the item, the affected area, and the shipping packaging. Keep the item and packaging while we review your request.

Replacements and refunds are not issued automatically. We review each request and may ask for additional photographs or require the item to be returned for inspection. For a confirmed defect, shipping damage, or order error, we will cover any required return postage and arrange an appropriate replacement or refund.

Removing protective film to inspect an acrylic item does not, by itself, prevent a claim for a defect.

Damage After Delivery

We do not cover damage caused by use, improper storage, accidents, or alterations after delivery. This includes bending, creasing, scratches from handling, water or heat exposure, and normal wear.

Applied stickers and items damaged through use are not eligible for change-of-mind returns or complimentary replacements.

Refunds

Returned items are inspected before a refund is approved. Items that do not meet the return conditions may be declined.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.

Exchanges

We do not offer direct exchanges. Please contact us to arrange an eligible return, then place a separate order for the item you would like.

Cancellations

Please contact us as soon as possible to request a cancellation. Orders may be canceled before shipment. Once shipped, the return policy applies.

Colors and Finishes

Our photographs show the actual products under varying lighting conditions. Screen settings, lighting, and viewing angles can affect how colors, foil, and reflective details appear. These variations alone are not defects, but unused items may still qualify for a change-of-mind return.

This policy does not limit any rights available under applicable consumer protection laws.

Holiday Orders and Gifts

Please allow extra time for holiday orders. Delivery dates shown at checkout are estimates, and selecting Priority Mail does not guarantee arrival by a particular date. Any holiday ordering deadlines we share are recommendations, not delivery guarantees.

If your order is time-sensitive, please contact us before purchasing so we can discuss available shipping options.

Our standard 14-day return-request window begins on delivery, including for gifts. We do not offer an extended holiday return period. A missed gift-giving date alone does not make an item defective; unused items remain eligible for return under our standard return conditions.

If tracking shows a delay or your package has not arrived, please contact us so we can help investigate.